We are aware of the issues with long wait times while calling the office and apologize for the inconvenience. With an abundance of illness in our community and an unprecedented phone volume, we are looking at ways to minimize wait times and offer our families alternative ways to contact us.
We will begin trialing an online appointment request form for Overnight Requests for Morning Sick Appointments. This form will be accessible through our patient portal from 9pm-8am starting on Sunday night through Friday morning. If you know your child needs a sick appointment in the morning, you can simply go on the portal and select the “Overnight Requests for Morning Sick Appointments Form” and enter your information. At this point, this request form is not for well care visits or chronic medical issues. This can be done before the office opens and then one of our staff members will call you for scheduling. We ask that if you use the online form to please not call the office, we will contact you.
Hopefully this new form will cut down on our phone wait times for families who need to speak to our nurses for medical advice.