Webchat and Expanded Portal Services

PNP continues to implement innovative ways to communicate with our office in order to provide shorter wait times and smoother processes for our patients. Since the pandemic started, we’ve been challenged at times by the volume of patients requiring our assistance. As we mentioned in prior emails, our portal now provides a method for patients to communicate with us on non-emergent issues. This patient portal is also now set up for you to request prescription refills, specialist referrals and for travel consultation requests. In the coming weeks, these options will only be available through the portal so if you do not have a portal account setup yet, we recommend signing up at https://princetonnassaupediatrics.com/private-portal-registration/  

We are proud to announce a brand new functionality for our patients to communicate with our nurses during normal business hours. Instead of calling (and waiting on hold), our patients can now communicate via webchat. This is available on our website on the bottom right hand corner of the home page. Please note– our nurses will be taking these chat requests as quickly as they can, but it won’t be instantaneous. It may take a few minutes for them to respond– please be patients as our nurses get acclimated to these new workflows.

This chat function is meant for communication directly with our nurses, not for well visit scheduling (we hope to add this functionality later). If you have a medical emergency, we still recommend calling 911 and not waiting on hold or waiting for a nurse to chat with you. But if you’re looking for a same day sick appointment, have a question about medication dosing, or any other routine question for our nurses, please feel free to chat with our nurses in lieu of calling the office.

We hope this will provide you with another option to easily communicate with our nurses during regular business hours.

Thank you for trusting us to provide your children with the same level of pediatric care that we would expect for our own.